Making IT easier with

simplifying processes for users and and support professionals

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JustHelp makes IT support easier

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Key Features

Save Time

The JustHelp agent saves IT support teams valuable time by answering vital troubleshooting questions through immediate data collection.

Data collected by Apleto's JustHelp agent reduces the need for callbacks; increasing issue resolution efficiency and decreasing interruption time for customers and users.

Collect Better Data

Apleto's JustHelp agent immediately collects over 15,000 data points about the customer's endpoint at the time of ticket creation.

Using the JustHelp agent drives faster response and resolution times by collecting data and information often missing in tickets.

By collecting better data when tickets are created greatly improves the overall outcome for both support staff and end users.

Easy To Use

Our JustHelp agent is easy to implement in any environment.

The JustHelp Agent is a desktop plugin that streamlines existing IT service management tools such as Service Now.

JustHelp was designed by IT support professionals with a combined 30+ years of experience, with IT support teams and their customers in mind.

Start using JustHe!p today

Our Team

Apleto was founded by a group of Information Technology, Health Care and Education professionals with the goal of making Information Technology easier!

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Matt Castle

CEO, Co-Founder

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Matt Castle

Matt is an engineer and problem solver at heart. He has more than 15 years of experience serving in both management and technical roles. Previous positions include IT Director, Data Center Manager, Network Manager, Senior Network Architect and Network Engineer.

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Shawn M. Bradley

CTO, Co-Founder

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Shawn M. Bradley

Shawn’s skill set is very broad and includes expertise in systems engineering / architecture, storage administration and web development. Shawn's previous roles include Systems Administrator, IT Service Manager, Senior Systems Engineer, and Systems Architect. Shawn is one of those rare individuals that is capable of learning almost any required skill in an amazingly short period of time.